Rules for lawful, secure, and responsible use of Broadlink-supported services, networks, systems, and provider resources.
Last updated: May 29, 2026
This Acceptable Use Policy applies to customer use of Broadlink Networks services and services Broadlink helps source, coordinate, manage, or support. It is intended to protect customers, providers, networks, systems, and users from misuse.
This policy applies to business connectivity, provider-sourced services, managed services, cloud, collaboration, data center, network infrastructure, cyber security, procurement, professional services, project support, portals, systems, and related services.
Services may not be used for unlawful, fraudulent, deceptive, harmful, abusive, or unauthorized activity.
Prohibited activity includes unauthorized access, credential theft, phishing, malware, ransomware, botnets, denial-of-service attacks, unauthorized scanning, vulnerability exploitation, packet spoofing, traffic interception, and data exfiltration.
Services may not be used to send spam, unlawful marketing, deceptive messages, phishing attempts, unsolicited bulk messages, forged headers, malicious attachments, or communications that violate applicable consent or anti-abuse requirements.
Customer may not use services to host, transmit, store, distribute, or promote content that is unlawful, infringing, defamatory, abusive, exploitative, malicious, or otherwise prohibited by applicable law or provider policy.
Customer may not interfere with, degrade, overload, or harm Broadlink, provider, or third-party networks, systems, services, equipment, or users.
Broadlink may review logs, tickets, service records, provider notices, abuse reports, or technical information when needed to investigate suspected misuse, protect services, support customers, comply with law, or respond to provider requirements.
If Broadlink reasonably believes this policy has been violated, Broadlink may notify Customer, request corrective action, suspend or restrict affected services, remove or block harmful traffic where technically feasible, involve providers, preserve evidence, or terminate services as allowed by the applicable agreement.
Provider-delivered services may also be subject to acceptable use policies, service guides, product terms, abuse handling processes, and security rules from the underlying provider.
Questions or abuse reports may be submitted through the contact page or by calling (866) 287-3853. Reports should include affected IP addresses, domains, timestamps, logs, ticket numbers, service locations, and enough detail to investigate the issue.