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Careers

Build practical technology outcomes with real accountability.

Broadlink Networks is built around service, execution, and long-term customer trust. We look for people who can simplify complex technology work and help customers move with confidence.

Working at Broadlink

A team for people who like making technology easier to operate.

Our customers depend on clear recommendations, provider coordination, project discipline, and responsive support. That means our team needs practical thinkers who can communicate well, own the details, and keep customers moving.

Account ManagementCarrier and Provider SourcingCustomer SupportNetwork EngineeringProject CoordinationSecurity and Managed Services

Interested in joining Broadlink?

Send us your resume, background, and the type of role you are interested in. We will review your information and follow up when there is a potential fit.

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Culture

What we value

Broadlink’s work is technical, but the standard is simple: communicate clearly, solve the right problem, and take care of the customer.

Customer-first service

We value responsive communication, practical problem solving, and ownership from first conversation through support.

Broad technical range

Our work spans connectivity, cloud, security, managed services, procurement, and carrier coordination.

Disciplined execution

Clear handoffs, clean documentation, and dependable follow-through matter in every customer engagement.

Human support culture

We look for people who bring patience, clarity, and steadiness when customers need help.

Open roles

Current opportunities may vary by business need.

If you have experience in telecom, carrier sourcing, cloud, cybersecurity, managed services, project coordination, or customer support, we would like to hear from you.

Submit Interest
Job postings

Open roles

Current openings are posted here as Broadlink hiring needs change. Each role includes the team, location, employment type, responsibilities, and qualifications.

Support OperationsFull-time

Tier 2 Service Desk Technician

Remote / Hybrid

Provide Tier 2 technical support for Broadlink customers by troubleshooting and diagnosing end-user computer issues, resolving escalated service desk tickets, and helping users get back to work. Support includes desktop and laptop hardware, operating systems, business applications, account access, and network connectivity. Broadlink Networks is not working with third-party recruiting or staffing firms for this position and is not accepting agency submissions. H-1B visa sponsorship or transfers are not available for this role at this time.

Responsibilities

  • Troubleshoot and diagnose end-user computer issues, including slow performance, application errors, operating system problems, hardware failures, and peripheral connectivity.
  • Resolve escalated Tier 1 support tickets using structured troubleshooting, remote support tools, system logs, and diagnostic utilities.
  • Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other business applications; investigate installation, configuration, email, and synchronization issues.
  • Diagnose wired and wireless network connectivity, VPN, DNS, DHCP, and internet access issues, and coordinate with network teams or providers when needed.
  • Assist with account access, password resets, multifactor authentication, and access permissions in accordance with identity verification and approval procedures.
  • Install, configure, update, and maintain desktops, laptops, printers, peripherals, and approved software.
  • Support employee onboarding and offboarding, including device setup, approved account changes, and equipment tracking.
  • Own assigned tickets through resolution, document troubleshooting steps and outcomes, prioritize work by impact and urgency, and keep users informed of progress.
  • Escalate complex incidents to engineering teams or vendors with clear diagnostic findings, reproduction steps, and relevant logs.
  • Follow security procedures, report suspected phishing or malware, and coordinate endpoint security or patching issues with the appropriate team.
  • Create and maintain knowledge base articles, identify recurring issues, and share troubleshooting guidance with Tier 1 technicians.
  • Communicate technical information clearly and respectfully to users with varying levels of technical knowledge.

Qualifications

  • Hands-on service desk or desktop support experience, including independent troubleshooting of end-user computer issues and escalated tickets.
  • Working knowledge of Windows desktop support, Microsoft 365, computer hardware, printers, and common business applications.
  • Understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshooting.
  • Familiarity with ticketing systems, remote support tools, account administration, and secure handling of customer information.
  • Strong customer service, written documentation, time management, and problem-solving skills.
Apply / Submit Interest
Application Form

Apply directly with your resume.

Use this form for open roles or general career interest. Applications are routed separately from sales and support inquiries so they reach the right team.

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