Carrier ServicesFull-time
Carrier Sourcing Coordinator
Remote / Hybrid
Help customers compare carrier availability, pricing, service terms, and provider options for connectivity and technology projects.
Responsibilities
- Research address-specific provider availability and quote options.
- Compare carrier pricing, terms, installation timelines, and service fit.
- Support renewals, provider coordination, and customer-facing recommendations.
Qualifications
- Telecom, carrier, channel, procurement, or technology sourcing experience preferred.
- Detail-oriented approach to quotes, contracts, and provider communication.
- Ability to translate provider details into practical customer options.
Apply / Submit InterestSupport OperationsFull-time
Customer Support Specialist
Remote / Hybrid
Support Broadlink customers through clear communication, ticket coordination, provider follow-up, and timely issue resolution.
Responsibilities
- Respond to customer support requests by phone, email, portal, and SMS workflows.
- Coordinate provider escalations, document updates, and customer follow-through.
- Track support details accurately so internal teams can act quickly.
Qualifications
- Customer support, telecom, MSP, or technical service desk experience preferred.
- Strong written communication and calm issue ownership.
- Comfort coordinating with vendors, carriers, and internal teams.
Apply / Submit Interest