Master Service Agreement

1. Parties and Purpose

This Master Service Agreement is between Broadlink Networks and the customer identified in the applicable order, quote, proposal, statement of work, or other accepted service document.

Broadlink may provide services directly or coordinate services supplied by third-party carriers, cloud providers, data center operators, software vendors, hardware manufacturers, distributors, financing partners, or other providers.

2. Agreement Structure and Order of Priority

This agreement works together with service orders, statements of work, quotes, provider contracts, product terms, acceptable use policies, support plans, schedules, exhibits, and other incorporated documents.

3. Agreement Term

This agreement begins when accepted by the parties and continues until all service terms, payment obligations, support periods, warranty periods, and surviving obligations have ended.

4. Orders, Quotes, and Statements of Work

Customer may request services through a quote, proposal, written authorization, signed document, email approval, online request, or other process accepted by Broadlink.

5. Third-Party Provider Services

For connectivity, fiber, transport, internet, voice, cloud, data center, software, hardware, financing, and other provider-delivered services, Broadlink may assist with provider selection, quoting, ordering, coordination, contract management, escalation, and lifecycle support.

6. Installation, Delivery, Maintenance, and Service Levels

Installation and delivery dates are estimates unless a service document expressly states that a date is guaranteed. Customer delays, access restrictions, permit issues, site readiness problems, and third-party availability may affect delivery.

7. Billing, Payment, Taxes, and Disputes

Customer is responsible for all charges in the applicable service documents, including recurring charges, non-recurring charges, usage charges, equipment charges, license fees, taxes, surcharges, shipping, construction charges, provider pass-through costs, cancellation charges, and early termination charges.

8. Customer Responsibilities

Customer is responsible for accurate information, timely approvals, site access, building access, landlord or property approvals, power, space, environmental conditions, administrative credentials, internal change approvals, user communications, backups, and licensing compliance.

9. Acceptable Use, Security, and Data

Customer may not use services for unlawful, abusive, fraudulent, harmful, or unauthorized activity. Customer must maintain reasonable security controls for its users, devices, systems, credentials, data, and networks unless a signed service document assigns specific duties to Broadlink.

10. Confidentiality, Warranties, Liability, and Termination

Each party will protect confidential information using reasonable care. Services are provided using commercially reasonable efforts unless a service document provides a specific warranty or service level.

11. Notices, Changes, and Review

Notices should identify the customer, service, location, account, affected order, and issue. This website version is a working draft and should be reviewed by legal counsel before being used as a final binding agreement.